Search found 1337 matches

by annettemorgenroth
Sun Mar 13, 2016 1:02 pm
Forum: General
Topic: Extra guest charges applied incorrectly for 2+ nights
Replies: 4
Views: 2817

Re: Extra guest charges applied incorrectly for 2+ nights

This is not the case. The it does not work for you is that you have set the "Room Price" to apply to "Max Room Occupancy" which causes the "Extra Person" and "Extra Child" price not to apply. Please also see the more detailed answer to your ticket.
by annettemorgenroth
Sat Mar 12, 2016 5:38 pm
Forum: Feature Requests
Topic: Beds24 improvments suggestions
Replies: 41
Views: 705653

Re: Beds24 improvments suggestions

We are working on a new version of the dashboard which will have this functionality. Out of interest - which columns do you want to add and which ones do you want to hide?
by annettemorgenroth
Sat Mar 12, 2016 5:36 pm
Forum: Bookings and Guests
Topic: Manual credit card payments using Stripe
Replies: 6
Views: 3618

Re: Manual credit card payments using Stripe

Once a payment is successfully collected further charges can be made to the customer's card via Stripe. The menu for this is available on the "Invoice" tab of the booking. The Stripe help page has a screenshot. You can either use the search function of the wiki https://wiki.beds24.com/index.php?titl...
by annettemorgenroth
Sat Mar 12, 2016 5:29 pm
Forum: Bookings and Guests
Topic: error 99 and Gateway code
Replies: 1
Views: 1505

Re: error 99 and Gateway code

It sounds like this code comes from the payment gateway.

If you believe this is a problem with Beds24 please send us a support ticket via the SUPPORT link in the top left menu of the control panel.
by annettemorgenroth
Sat Mar 12, 2016 5:05 pm
Forum: Bookings and Guests
Topic: Auto Actions - email to cleaning stuff
Replies: 12
Views: 6185

Re: Auto Actions - email to cleaning stuff

Theoretically yes. Can you tell is why you need it?
by annettemorgenroth
Sat Mar 12, 2016 5:03 pm
Forum: Availability
Topic: Bulk change to inventory
Replies: 3
Views: 2712

Re: Bulk change to inventory

There is a limit of about 1000 changes at a time. It was including the days you had deselected. We have changed this to count only the selected days. If you are still reach the limit make the change in smaller batches.
by annettemorgenroth
Sat Mar 12, 2016 4:52 pm
Forum: Bookings and Guests
Topic: Accuracy of CCV validation?
Replies: 7
Views: 3743

Re: Accuracy of CCV validation?

It is a very bad idea to store offline card details online.

If you have the card details from phone or other means do not put them online. If you do you are probably breaking your banks security policies.
by annettemorgenroth
Sat Mar 12, 2016 6:35 am
Forum: Pricing and Discounts
Topic: Does linking rooms turn off extra person/child charges
Replies: 5
Views: 3657

Re: Does linking rooms turn off extra person/child charges

We will look into this. When you sent us a ticket we normally do not need screenshots. We can see your settings and have tools to help you without screenshots.
by annettemorgenroth
Sat Mar 12, 2016 6:13 am
Forum: Pricing and Discounts
Topic: Voucher code display and application
Replies: 7
Views: 4352

Re: Voucher code display and application

The field for the voucher will show when this rate applies. Price Check Tool' hows you which rates and rules apply for specific dates//selections. You can find links to the 'Price Check Tool' on the RATES, CALENDAR and SUPPORT pages.
by annettemorgenroth
Sat Mar 12, 2016 6:11 am
Forum: Bookings and Guests
Topic: Last Name instead of Surname?
Replies: 2
Views: 1841

Re: Last Name instead of Surname?

You can exchange any fixed text on the booking page in SETTINGS->BOOKING PAGE->DEVELOPERS "Custom Text". For instructions please use the context help (? icons) and click on HELP (top right menu) of the page.