Search found 1331 matches

by annettemorgenroth
Fri Jun 23, 2023 8:12 am
Forum: Channel Incidents and Outages
Topic: [RESOLVED] Agoda: 2023-06-22 - Booking Delivery Delay
Replies: 0
Views: 99532

[RESOLVED] Agoda: 2023-06-22 - Booking Delivery Delay

Agoda have reported a delay with the delivery of bookings to Beds24. If you face overbooking due to this delivery delay, please advise the properties to contact biz@agoda.com for further support. Outage Start Date/Time: Jun 22, 2023 05:00 PM (GMT+7 BKK time) Outage End Date/Time : Jun 23, 2023 01:20...
by annettemorgenroth
Tue Jun 20, 2023 12:05 pm
Forum: Channel Incidents and Outages
Topic: [RESOLVED] Booking.com: 2023-06-20: Bookings not sent
Replies: 0
Views: 100422

[RESOLVED] Booking.com: 2023-06-20: Bookings not sent

Booking.com reported outage that are affecting their Reservations API service.

Start: 2023-06-20, 11:50:14 AM UTC.
End: 2023-06-20, 12:39:08 PM UTC

If you are missing bookings in Beds24 please let us know so we can try to pull them in manually.
by annettemorgenroth
Sat Jun 17, 2023 9:45 am
Forum: Channel Incidents and Outages
Topic: [RESOLVED] Airbnb : Errors Across Multiple Endpoints 2023-06-16
Replies: 0
Views: 93302

[RESOLVED] Airbnb : Errors Across Multiple Endpoints 2023-06-16

Airbnb experience increased number of 500 errors and an increase in latency across multiple endpoints.

Start date : Jun 16, 2023 - 15:44 PDT
Ended : Jun 16, 2023 - 16:38 PDT

Check the Airbnb incident report: https://airbnbapi.statuspage.io/incidents/l4t3crp7lr61
by annettemorgenroth
Tue Jun 06, 2023 3:29 pm
Forum: Channel Incidents and Outages
Topic: [RESOLVED] Expedia: 2023-06-06 Bookings not sent
Replies: 0
Views: 11211

[RESOLVED] Expedia: 2023-06-06 Bookings not sent

Expedia had a technical problem which caused bookings not to be sent.


Start Date & Time: Tuesday, June 6th, 2023 at 5:00 AM PDT

Resolved Date & Time: Tuesday, June 6th, 2023 at 11:00 AM PDT
by annettemorgenroth
Tue Jun 06, 2023 3:18 pm
Forum: Channel Incidents and Outages
Topic: [RESOLVED] Airbnb - Missing Cleaning Fee in Reservations - 2023-05-22
Replies: 1
Views: 4522

Re: [RESOLVED] Airbnb - Missing Cleaning Fee in Reservations - 2023-05-22

Airbnb notified us that they are taking the following actions to address impacted reservations: For those Hosts who cancelled affected reservations because the cleaning fee was not applied correctly, Airbnb will waive any cancellation penalties. For all other Hosts with affected reservations, Airbnb...
by annettemorgenroth
Wed May 17, 2023 6:45 pm
Forum: Channel Incidents and Outages
Topic: [RESOLVED] Expedia: 2023-05-17 Bookings not sent
Replies: 0
Views: 12429

[RESOLVED] Expedia: 2023-05-17 Bookings not sent

Expedia had a technical problem which caused bookings not to be sent. Start Date & Time: Wednesday, May 17th, 2023 at 3:37 AM PDT Resolved Date & Time: Wednesday, May 17th, 2023 at 8:52 AM PDT Expedia said they resent all bookings. If you are missing a booking please start a support ticket from the ...
by annettemorgenroth
Wed May 17, 2023 9:04 am
Forum: Feature Requests
Topic: Stripe consider accomodation businees as Higher Risk!!
Replies: 6
Views: 48024

Re: Stripe consider accomodation businees as Higher Risk!!

reservation@casasantafecuba.com We discussed this with Stripe. Your problems have nothing to do with Expedia Virtual cards. Stripe confirmed that they do not generally consider accommodation businesses a higher risk. They evaluate each business based on several criteria which they can not share. Cha...
by annettemorgenroth
Tue May 16, 2023 9:09 am
Forum: Feature Requests
Topic: Booking Page Log - many accesses from Robots?
Replies: 2
Views: 22956

Re: Booking Page Log - many accesses from Robots?

Just click on the "Export logs" button to export your logs to a .csv file. You can then use Excel or a similar programme to process your logs.
by annettemorgenroth
Wed May 10, 2023 1:51 pm
Forum: Channel Incidents and Outages
Topic: [RESOLVED] Booking.com: 2023-05-10Bookings not sent
Replies: 0
Views: 10494

[RESOLVED] Booking.com: 2023-05-10Bookings not sent

Booking.com reported outage that are affecting their Reservations API service.

Start: 2023-05-10, 10:20:16 AM UTC
End time: 10-05-2023 12:51 CEST
by annettemorgenroth
Tue May 09, 2023 8:53 am
Forum: Feature Requests
Topic: Integration with Seam for Digital Lock control
Replies: 3
Views: 21719

Re: Integration with Seam for Digital Lock control

I suggest you reach out to Seam and ask them about iCal and if they want to set up a connection with Beds24 from their end.