Search found 292 matches

by lesleywoermeijer
Fri Jul 21, 2023 9:55 am
Forum: Bookings and Guests
Topic: Cancellation date variable
Replies: 1
Views: 15845

Re: Cancellation date variable

If you have not already done so, can you raise a support ticket with the Booking id so we can check the specific details in the booking to advise on the options for creating a pending payment to collect the payment.
by lesleywoermeijer
Thu Jul 13, 2023 9:24 am
Forum: Feature Requests
Topic: check-in and check-out for the same apartment the same day
Replies: 1
Views: 15704

Re: check-in and check-out for the same apartment the same day

There is no automatic way to block checkins/checkouts based on 'cleaning' requirements. You can set a block on checkins and checkouts on the same day when you go to Settings > Properties > Rooms > Block Dates after Check-out. If you set = 1, then this will block the day before and after a booking to...
by lesleywoermeijer
Tue Jul 11, 2023 1:30 pm
Forum: Channel Incidents and Outages
Topic: [RESOLVED] Booking.com 2023-07-11
Replies: 0
Views: 111468

[RESOLVED] Booking.com 2023-07-11

Reservation outage :-

Started:- 2023-07-11, 10:33:32 AM UTC
Ended :- 2023-07-11, 12:38:09 PM UTC.

All services are now back up and reservations should now be communicated normally.
by lesleywoermeijer
Mon Jul 03, 2023 12:46 pm
Forum: Feature Requests
Topic: Template Variable for First Night Rate
Replies: 1
Views: 14667

Re: Template Variable for First Night Rate

You can use [AVPRICENUM] in the auto action.

"Average Nightly Price with a decimal point and no thousands separator and no currency symbols (for calculation)"
by lesleywoermeijer
Fri Jun 23, 2023 6:35 am
Forum: Channel Incidents and Outages
Topic: [RESOLVED] Airbnb Errors 2023-06-22
Replies: 0
Views: 111511

[RESOLVED] Airbnb Errors 2023-06-22

Airbnb reported multiple endpoint issues, resulting in error emails being sent to owners.

Too many requests.

Started - Jun 22, 2023 - 12:30 PM PDT
Ended - Jun 22, 2023 - 13:26 PDT
by lesleywoermeijer
Fri Jun 16, 2023 9:20 am
Forum: Channel Incidents and Outages
Topic: [RESOLVED] Agoda - 16 June 2023 - Booking Delivery Delay
Replies: 0
Views: 14640

[RESOLVED] Agoda - 16 June 2023 - Booking Delivery Delay

Agoda have reported a delay with the delivery of bookings to Beds24. If you face overbooking due to this delivery delay, please advise the properties to contact biz@agoda.com for further support. Outage Start Date/Time: Jun 16, 2023 12:00 PM (GMT+7 BKK time) Outage End Date/Time Jun 16, 2023 03:30PM...
by lesleywoermeijer
Fri Jun 16, 2023 6:51 am
Forum: Channel Incidents and Outages
Topic: [RESOLVED] Airbnb - Jun 15, 2023 - Issue with Bedroom/bathroom counts
Replies: 0
Views: 13505

[RESOLVED] Airbnb - Jun 15, 2023 - Issue with Bedroom/bathroom counts

Airbnb have reported a bug that affects the bedroom, bathroom, and bed count on our Listings API. Due to a change in behavior of how bedrooms, bathrooms and beds interact with the Listing Rooms API, you might come across the following issues: * On the Listings API, some listings might have the field...
by lesleywoermeijer
Tue Jun 13, 2023 7:41 am
Forum: Channel Incidents and Outages
Topic: [RESOLVED] Airbnb - Issues Affecting Guest Name - 2023-06-08
Replies: 0
Views: 10175

[RESOLVED] Airbnb - Issues Affecting Guest Name - 2023-06-08

Airbnb identified an issue - where guest names are not returned in full within bookings.

Start date : Jun 08, 2023 - 19:36 PDT
Ended : Jun 19, 07:46 PDT

Check the Airbnb outage report https://airbnbapi.statuspage.io/incidents/qn4kgtck381x
by lesleywoermeijer
Mon Jun 12, 2023 2:49 pm
Forum: Bookings and Guests
Topic: setup cancellation fee of 25% of room's 1 night stay in auto action
Replies: 4
Views: 24816

Re: setup cancellation fee of 25% of room's 1 night stay in auto action

You can use the 'Amount' then in the Description field set the calculation

Cancellation Fee|[AVBASEPRICE][*]0.25

This will then add an Invoice item with the Description - Cancellation Fee and the price = 25% of [AVBASEPRICE]
by lesleywoermeijer
Mon Jun 12, 2023 2:42 pm
Forum: Feature Requests
Topic: report and dashboard
Replies: 1
Views: 16217

Re: report and dashboard

Have you had a look at the Beds24 Dashboard and Reports.

You have the option to create Custom Reports in Beds24 and then show them in your Beds24 Dashboard.

You can find the details when you go to Dashboard and click (?) for the instructions.