Search found 1335 matches

by annettemorgenroth
Mon Nov 06, 2023 5:38 pm
Forum: Feature Requests
Topic: Upsell items custom text
Replies: 1
Views: 17111

Re: Upsell items custom text

The phrase is constructed so you would need to exchange "room" which then would exchange this word everywhere on the booking page. What you could do is use custom CSS to hide the phrase. Go to SETTINGS (left menu) BOOKING ENGINE > PROPERTY BOOKING PAGE >DEVELOPERS and add .calcextrapdesc1 { display:...
by annettemorgenroth
Tue Oct 31, 2023 7:24 am
Forum: Channel Incidents and Outages
Topic: [RESOLVED] Airbnb: 2023-10-30 Bookings not sent
Replies: 0
Views: 110373

[RESOLVED] Airbnb: 2023-10-30 Bookings not sent

Start: Oct 30, 2023 1:00 PM PDT End: Oct 30, 20233:00 PM PDT Airbnb encountered an incident that impacted our webhooks functionality. As a result, some reservations may have been missing webhooks during this time period. The issue has been resolved, and we tried to import all missing bookings. If yo...
by annettemorgenroth
Mon Oct 30, 2023 7:49 am
Forum: Channel Management
Topic: Airbnb Hosting team
Replies: 3
Views: 53338

Re: Airbnb Hosting team

Airbnb provides a number of help articles which you can access via the link: https://www.airbnb.co.uk/help/topic/1439

Airbnb support should be able to help you with all questions related to this topics. If first level support can not help you ask that someone familiar with hosting teams assists you.
by annettemorgenroth
Thu Oct 19, 2023 1:59 pm
Forum: Channel Incidents and Outages
Topic: [RESOLVED] Expedia: 2023-10-18 Delay in sending bookings
Replies: 0
Views: 113542

[RESOLVED] Expedia: 2023-10-18 Delay in sending bookings

Expedia Group is undergoing DB migration. It is causing a degradation in booking notifications being sent.


Start Date & Time: Wednesday, October 18th, 2023 at 10:00 PM PDT

Resolved Date & Time: Thursday, October 19th, 2023 at 5:45 AM PDT
by annettemorgenroth
Thu Oct 19, 2023 8:03 am
Forum: General Setup
Topic: Bookings are not being imported from Airbnb
Replies: 1
Views: 17508

Re: Bookings are not being imported from Airbnb

Airbnb will only send upcoming bookings.

Are these upcoming bookings for future dates? If so please start a support ticket with the Airbnb booking number of one example booking, the Airbnb listing ID and the Beds24 room ID so we can check.
by annettemorgenroth
Tue Oct 03, 2023 4:47 am
Forum: Channel Incidents and Outages
Topic: Airbnb Errors 2023-09-02
Replies: 0
Views: 115947

Airbnb Errors 2023-09-02

Airbnb reported elevated server error rates on async calendar updates.

The time window for the errors was between 5:45 PM and 7:00 PM PDT.

For more details see the Incident report at Airbnb:
https://airbnbapi.statuspage.io/incidents/7d87njvtk91g
by annettemorgenroth
Tue Sep 19, 2023 7:11 am
Forum: Channel Incidents and Outages
Topic: [Resolved] Expedia: 2023-18- Outage
Replies: 0
Views: 114929

[Resolved] Expedia: 2023-18- Outage

Expedia had an outage hat caused availability and rates updates to fail.

Start Date & Time: Monday, September 18th, 2023 at 11:08 AM PDT

Resolved Date & Time: Monday, September 18th, 2023 at 5:47 PM PDT
by annettemorgenroth
Sat Aug 05, 2023 8:27 am
Forum: Announcements
Topic: Fully automated contactless access with Nuki and Beds24
Replies: 11
Views: 51648

Re: Fully automated contactless access with Nuki and Beds24

Update: We would like to kindly inform you that for accessing and managing automatically the Nuki locks in Beds24, Nuki now requires you to subscribe to their Smart Hosting Service. From 31st August Nuki will only allow you to access services such as automated sending of access codes via partner int...
by annettemorgenroth
Thu Jul 13, 2023 7:28 am
Forum: Channel Incidents and Outages
Topic: Airbnb: 2023-06-13 Issue with messages
Replies: 0
Views: 114716

Airbnb: 2023-06-13 Issue with messages

Airbnb have reported an issue where message threads might be missing.

Start: 2023-07-12 10:15 PDT
End: 2023-07-12 11:29 PDT

For more details see the Incident report at Airbnb:
https://airbnbapi.statuspage.io/incidents/l6f622b5k1t3
by annettemorgenroth
Tue Jul 04, 2023 8:49 am
Forum: Channel Management
Topic: AirBnb email aliases
Replies: 5
Views: 16164

Re: AirBnb email aliases

Here the link to Airbnbs help page about this topic: https://www.airbnb.com/resources/hosting-homes/a/an-update-for-hosts-who-use-the-email-alias-feature-195?src_section=370761&c=.pi80.pkb21uaS8xLzc4Njk2&euid=b5d14249-167c-9020-6330-ae0143e8682b Here the link to our help page about API messaging: ht...