Search found 39 matches

by wvs_2003
Tue Mar 14, 2017 4:29 am
Forum: Channel Management
Topic: Unable to retrieve Guest Email Address from OTA Expedia
Replies: 3
Views: 1099

Re: Unable to retrieve Guest Email Address from OTA Expedia

Hi annette,

Thank you and team for notifying OTA Expedia. We've now been able to receive guest email addresses from OTA Expedia.
by wvs_2003
Mon Mar 06, 2017 7:24 pm
Forum: Web Design and Widgets
Topic: How to show 2-week period on Booking Page Layout 3?
Replies: 2
Views: 795

Re: How to show 2-week period on Booking Page Layout 3?

thank you! exactly what i was looking for!

went to Settings > Booking Page > Page Design > Layout > Layout 3 Customize > Offer Price Table Manage

I am able to show between 1-day period and 14-day period, which is titled as "Number of Date Price Columns"
by wvs_2003
Sun Mar 05, 2017 10:32 pm
Forum: Web Design and Widgets
Topic: How to show 2-week period on Booking Page Layout 3?
Replies: 2
Views: 795

How to show 2-week period on Booking Page Layout 3?

Hi all,

For our beds24 booking page, we are currently using Layout 3 (in Settings>Booking Page>Layout>Layout 3). In Layout 3, it shows a 1-week period of availability and prices for each room. How to make Layout 3 show a 2-week or longer period?

Thank you
by wvs_2003
Sat Mar 04, 2017 5:44 am
Forum: Channel Management
Topic: Unable to retrieve Guest Email Address from OTA Expedia
Replies: 3
Views: 1099

Unable to retrieve Guest Email Address from OTA Expedia

Hi all, Recently, our hotel has been unable to retrieve guest's emails from OTA Expedia. Have any of you been experiencing this issue? I contacted our Expedia technician/market manager and they say they no longer provide guest's email address. Due to new compliance and privacy rules, OTA Expedia doe...
by wvs_2003
Mon Feb 27, 2017 7:10 am
Forum: General
Topic: Subaccount access to reports "Booking Page Log"
Replies: 1
Views: 743

Subaccount access to reports "Booking Page Log"

Hi all, My administrator account has access to "Booking Page Log" under the reports menu/tab in the control panel. However my subaccount is set as "Front Desk" role and can not access the "Booking Page Log". Which settings allow my subaccount to access the "Booking Page Log" to view the activity on ...
by wvs_2003
Sun Jan 29, 2017 9:25 pm
Forum: Channel Management
Topic: Allow same day booking for OTA channel but not on beds24
Replies: 1
Views: 841

Allow same day booking for OTA channel but not on beds24

Hi all,

How do I allow same day booking of a room for my OTA channel (e.g. expedia.com) while not allowing same day booking on the beds24 booking page?
by wvs_2003
Sat Jan 28, 2017 4:30 am
Forum: Bookings and Guests
Topic: Adding/removing columns in Control Panel's "Bookings" list
Replies: 1
Views: 750

Adding/removing columns in Control Panel's "Bookings" list

Hi all, Is there a setting that allows me to add/remove columns of guest info in the Control Panel's "Bookings" list? Currently, there are "Number", "Status", "Flag", "Room", "Unit", "Check In", "Check out", "nights", ...... "Balance". I would like to add another column for "Guest Custom Question 1"...
by wvs_2003
Wed Jan 25, 2017 12:26 am
Forum: Bookings and Guests
Topic: "Add booking" date selection calendar week start with Sunday
Replies: 1
Views: 743

"Add booking" date selection calendar week start with Sunday

Hi all, When I'm using the "Add booking" on the beds24 dashboard, I click on the check-in/check-out date and a calendar pops up to help me select a date. The calendar has Monday as the first day of week instead of Sunday (see image below). I've looked around in the settings to find if there's a pref...
by wvs_2003
Mon Jan 23, 2017 11:11 pm
Forum: Bookings and Guests
Topic: Same day booking created by admin/employee vs guest
Replies: 4
Views: 1292

Re: Same day booking created by admin/employee vs guest

Hi markkinchin, I tried using the "price wizard" to calculate room rate for same-day booking with "show unavailable", and the price results for the rooms are "No price found". If i use the "calculate room price" on the "add booking" window for same-day booking, the price results is "No Price found"....
by wvs_2003
Fri Jan 20, 2017 11:25 pm
Forum: Bookings and Guests
Topic: How to make "charges and payments" automatically update
Replies: 1
Views: 841

How to make "charges and payments" automatically update

Hi all, A customer calls us wanting to modify their duration of stay and we adjust the check-in/check-out days. Therefore, there is a change in number of nights the guest reserves at our hotel. For example, a guest originally reserved 1 night, but then calls to modify it to 2 nights. Our employee/ad...