Search found 58 matches

by candycanepanda
Thu Jun 22, 2023 10:22 pm
Forum: General
Topic: Credit card fraud - need new payment processor
Replies: 0
Views: 151163

Credit card fraud - need new payment processor

So, stripe banned us AGAIN (second account we have) because they "do not support our industry" because it is "high risk" And, we've had FOUR OUTRAGEOUSLY FRAUDULENT claims from guests (e-shopliting) and the USA needs serious reform with credit card disputes. In the meantime, what are other people us...
by candycanepanda
Sun Dec 11, 2022 2:58 am
Forum: General Setup
Topic: UNPAID Reservation
Replies: 1
Views: 26210

UNPAID Reservation

HI,

Is there a way to filter all unpaid reservation in Beds24?
by candycanepanda
Fri Dec 09, 2022 5:08 am
Forum: General Setup
Topic: Beds24 Review
Replies: 3
Views: 38835

Re: Beds24 Review

Hi, Do I need to list my property in Tripadvisor for this?
by candycanepanda
Tue Nov 08, 2022 10:21 pm
Forum: General Setup
Topic: Credit Cards
Replies: 1
Views: 26139

Credit Cards

Hi,

We saw that the full card information in beds24 is visible, is there any way that we can set it to just see the last 4 digit of the card number?
We got several numbers of staff, and we wanted it to be more secure.

Thank you
by candycanepanda
Thu Nov 03, 2022 4:24 pm
Forum: Bookings and Guests
Topic: Wi-fi network name and password variable
Replies: 1
Views: 26646

Wi-fi network name and password variable

Hi, is there a wifi network name and password variable shortcode?

If not I guess I just put this information in the checkin instructons instead?

Thanks!
by candycanepanda
Thu Nov 03, 2022 3:58 pm
Forum: General
Topic: Major bug - refresh
Replies: 1
Views: 43670

Major bug - refresh

Hi beds as you are aware you have a major bug in the platform with hitting refresh if you hit refresh in the browser it will resend a chat message if you are in the chat this isn't the biggest deal in the world but you need to treat this as an urgent matter because if you are in the stripe page wher...
by candycanepanda
Thu Nov 03, 2022 1:07 am
Forum: General Setup
Topic: Beds24 Review
Replies: 3
Views: 38835

Beds24 Review

Hi,

Where can I set up the reviews for my direct bookings?
Is there any way we can ask all direct booking guest to make a review under beds24?
by candycanepanda
Thu Nov 03, 2022 12:13 am
Forum: General Setup
Topic: Free trial has finished
Replies: 2
Views: 31889

Re: Free trial has finished

Random user here, give yourself a month in beds and you'll be flying in no time, this software is amazing, be glad you found it. I tried Fantastic stay and Tokeet before this, FantasticStay is bug city, Tokeet is a scam because they have features that are advertised as included and then they end up ...
by candycanepanda
Thu Nov 03, 2022 12:09 am
Forum: Pricing and Discounts
Topic: Banned by stripe
Replies: 5
Views: 50879

Re: Banned by stripe

Hi, if this happens to anyone else, we had success with stripe after we appealed the appeal. The process took 3 weeks and we continued to insist. We may have gotten lucky because Stripe forgot to cancel one large charge when they did a mass refund to all our pending occupants. That one they forgot c...
by candycanepanda
Thu Nov 03, 2022 12:04 am
Forum: Channel Management
Topic: Moving and remapping a booking.com room to different property in beds
Replies: 1
Views: 9721

Moving and remapping a booking.com room to different property in beds

Hi, I know it is very easy to remap an airbnb listing to any other property as long as the address is the same, no issue. I know this process is not possible with VRBO, a new property must be created and you cannot "move" or remap a listing inside of beds as far as I know. The question I ask here is...