I think 3 days is too much at this point

(*) And this is the 3rd outage with booking.com this month.

Another issue is that cancellations aren't imported. So you have to keep an eye out for any reservations that have been cancelled on booking.com but not on beds24.

Hi,

The custom reports have an option to export in CSV, but it is not working.
PDF and EXCEL are working fine, but the button to export in CSV is not working (i use chrome).

If anyone uses "rate plans," I found a solution. Log in to Airbnb, go to the calendar, then to manage rate plans, and there you can modify the cancellation policy. If you go back to Beds24, you'll see that the cancellation policy has been modified to an option that isn't available on Beds24, but it ...

Hi, We have a big problem with Airbnb cancellation policies. Under Channel manager > Airbnb > specific content I can select a large list of cancellations policy (6 options), and that ok. But if you are using rate plans, the cancellation policy is different for each rate plan I go to Channel manager ...

lesleywoermeijer wrote: ↑

Tue Oct 21, 2025 8:02 am

I will discuss the STRIPERELEASE action when the authorization has been manually released with the development team.

Thank you, the info-code added, and the log registration would be really very usefull. Thanks

Hi, I have created a page to add the credit card details into our stripe account using beds24 This create a charge on the credit card, but it is not captured - When a charge is done (not captured): 1.- A info code is added, something like code: STRIPEAUTHORIZE and text: Authorize xxx EUR until 2025-...

I think because you are using "credit card" and not "stripe" to store credit card details.
If you charge 1 euro, you can charge the credit card later, but beds24 has not a link to save credit card details in stripe. You just need to charge 1 euro.

Maybe you need to add the new ip to your mail server:
https://wiki.beds24.com/index.php/New_F ... nd_Updates

<<Our new IP address will be: 188.34.132.40
If you have whitelisted our IP in your email system or other services, please update it accordingly.>>

Since yesterday afternoon, we've been experiencing much slower beds24 page loading than usual, causing problems with pay links, for example, and with booking engine.
in fact, the booking engine shows now a message "service unavailable, please try again later".