For anyone in the same situation: You need to adjust the parameter 'Sending message' in the auto action (tab Messaging) to 'Booking API and Email Smart'. This is the condition that must be set when plain text will be visible in the Airbnb inbox.

Hi Annette, Thanks for your reply. I was hoping to find a way to be able to send the guest an e-mail with HTML which I have always done until now (with auto actions). It is always nice to leave a good first and professional impression and provide a lot of information in a structured way. This was po...

Hi hosts and Beds24, I would like to start a topic on recent Airbnb news. Namely, they are going to stop using email aliases such as stephanie-dfsnsns@guest.airbnb.com as from 30 September 2023. Source The only communication they will allow is through the Airbnb inbox. However, the functionalities a...

For anyone who's reading this, some tips: With Stripo, you can better use HTML encoding instead of AMPHTML. And use 'Minimize HTML', not 'Set both sizes for all images in exported code' nor 'Support of Accessibility'. Then you might end up with width issues when you're trying out the e-mail template...

It might be a good idea to provide some (or even one) HTML templates with the relevant template variables. It is indeed a first contact with the end customer and to exude some quality, professional-looking HTML templates are essential. This has also been on my to-do list for a while and have had to ...