Search found 38 matches

by wvs_2003
Thu Jun 14, 2018 3:42 am
Forum: General
Topic: Subaccount Front Desk does not allow new booking
Replies: 1
Views: 163

Subaccount Front Desk does not allow new booking

Hi All,

I created a new subaccount set as "Front Desk". When I log into the subaccount that is "Front Desk", I am unable to make a reservation.

How do I set it where the "Front Desk" is allowed to make reservations.

Thank you
by wvs_2003
Thu Jun 07, 2018 4:31 am
Forum: General
Topic: Subaccount Front Desk show luggage icon in Calendar
Replies: 1
Views: 225

Subaccount Front Desk show luggage icon in Calendar

Hi all, I have created a new subaccount that is set as "Front Desk 1". I have tested the subaccount and did not see a luggage icon next to each date in the "Calendar" tab for the control panel. How do I enable the luggage icon so the subaccount "Front Desk 1" can see it? The luggage icon is convenie...
by wvs_2003
Fri Jun 01, 2018 3:19 am
Forum: General
Topic: Hide specific rows in Calendar tab of Control Panel for subaccount
Replies: 1
Views: 167

Hide specific rows in Calendar tab of Control Panel for subaccount

Hi All, How do I hide specific rows in Calendar Tab of Control Panel for my subaccount? As of now, my subaccount can see "Override", "Daily Price", "Min Stay", and "Price Multiplier" rows for each room type. How do I hide these so then my subaccount does not see these? One of my subaccount is setup ...
by wvs_2003
Thu May 24, 2018 12:02 am
Forum: Channel Management
Topic: Sending email to proxy email address via expedia partner central
Replies: 1
Views: 298

Sending email to proxy email address via expedia partner central

Hi all, Recently, when logging on my expedia partner central account, I am able to see my customers' proxy email addresses provided by expedia.com I am wondering if these proxy email addresses will sync with beds24.com? I would like to have my messages be automatically sent to my expedia customers w...
by wvs_2003
Sun Mar 04, 2018 9:13 am
Forum: Web Design and Widgets
Topic: Vertical photos on Responsive Booking Page
Replies: 1
Views: 448

Vertical photos on Responsive Booking Page

Hi All! I have added some vertical photos (portrait layout photos) with my horizontal photos (landscape layout) for my room pictures on my responsive booking page. I am currently using layout 3. One problem I am having is when I am on the booking page and viewing through the different photos for a r...
by wvs_2003
Wed Feb 21, 2018 12:53 am
Forum: Bookings and Guests
Topic: Auto Action Email contains "??" before Template Variables
Replies: 2
Views: 693

Re: Auto Action Email contains "??" before Template Variables

After looking closely at the source code, anywhere with " " would convert to "??" marks in the cancellation email. I deleted all the " " in the source code, and all "??" marks went away. Maybe beds24 staff wants to look into the reason for " " recently showing up in source code causin...
by wvs_2003
Tue Feb 20, 2018 10:02 pm
Forum: Bookings and Guests
Topic: Auto Action Email contains "??" before Template Variables
Replies: 2
Views: 693

Auto Action Email contains "??" before Template Variables

Hi all, Never had this problem until recently. I have a customized auto action that sends an email to my customers who cancels a booking. Problem is that for every 1st sentence of new paragraph or a Variable Template, i get "??" marks inserted in my cancellation emails. How to solve this problem or ...
by wvs_2003
Sat Feb 17, 2018 11:11 pm
Forum: Channel Management
Topic: Automatic Messages Directly through Expedia Message Center
Replies: 2
Views: 643

Automatic Messages Directly through Expedia Message Center

Hi all, Through beds24, is there a way to have beds24 automatic messages/email automatically go through Expedia Partner Central's (EPC) Message Center? Since last year, Expedia has stopped providing hoteliers with guest email addresses, which prevents us from directly contacting guests via email. Ho...
by wvs_2003
Wed Feb 14, 2018 12:46 am
Forum: Availability and Calendars
Topic: Price Check include Tax?
Replies: 1
Views: 783

Price Check include Tax?

Hi all,

When I do price check, the prices shown are the base prices. Is there a setting that allows tax to be shown in the Price Check?

Customers inquire the total rate with tax, it would be convenient if I can tell them total rate plus tax by simply using just the Price Check.

Thank you
by wvs_2003
Sun Jul 02, 2017 6:44 pm
Forum: Bookings and Guests
Topic: Custom Report sub-sorting the columns
Replies: 2
Views: 775

Custom Report sub-sorting the columns

Hi All,

In my custom report, I am able to sort the all my reservations by check-in date.

After sorting by check-in date, is there a way to sub sort by other datas?

I want to sort first by check-in date, second by room type, and third by reference #.

Thank you