In the dependencies for the virtual room, 'Assign bookings to' = All dependency rooms. Then you will send the bookings to the individual room locks and have the details as you usually have for individual bookings. In the communication message to the guest, in the trigger tab of the auto action, set ...

You can use Custom Css for this. Limit quantity selectors for upsell items By default all the quantity selectors have a range from 0 - 250. You can limit the range: Example 1: Set the range of the optional quantity selector for your 2nd upsell item (set 'Per Booking') to 0-4: #optextra2 option:nth-c...

You can create a LINKED daily price, and the Offset can be for a fixed amount or a percentage. Set the daily price - Price for = 3 people, leave the extra person field empty. Link to Daily Price (for 2 people) and set the Offset Percentage as you need. You will also need a daily price for 4 people. ...

You need to create and use an Application Password for the Gmail account because if you try to use your normal Gmail password Google might block the emails from sending and treat them as spam. Google explains how to do this here: https://support.google.com/mail/answer/185833?hl=en&visit_id=637418388...

You can use the Auto action to add a booking info code to the booking to identify the bedding required. This will be dependent on the data that is send from the channel. Some of the channels send this information as comments and these will be added to the Notes or Guest comments fields in the bookin...

In the Custom Reports, you can select the date range, then select the columns, Property, Room, Unit and the values you want to see from the bookings, for example :- 1st Invoice Charge value Price Commission Price less commission Then you can order by the Property, room, unit etc. There are also a nu...

When you receive an error message from the channel, you should copy the error message and check the HELP page for the channel.

You will find the error message and fix details.

If you still have an issue, then please raise a support ticket so the team can investigate.

You can use OFFERS, enter the description and a daily price connected to the Offer to show that they have the option to book for 3 nights for the same price as 2 nights. Go to Settings > Properties > Offers, you can see the options and if you select Enable = Always, then the offer will show on the b...

You can change your administrator email address from Settings > Account > Account Access > Adminstrator Email.

Booking.com experienced a problem with the Reservations API. During the affected time period, there was a service outage and no reservations could be retrieved. Start: 2024-03-04 06:13 UTC End: 2024-03-04 06:44 UTC Booking were imported with a delay. If you have an overbooking due to the outage, ple...