Search found 10 matches

by f-plus
Wed Sep 13, 2017 11:01 am
Forum: Bookings and Guests
Topic: Why doesn't Agoda tell us the guest's email?
Replies: 4
Views: 16454

Re: Why doesn't Agoda tell us the guest's email?

Thank you very much for your prompt reply! And I understand it. Then I seek for other ways to send emails automatically to my guests.

Your best regards,
by f-plus
Wed Sep 13, 2017 10:04 am
Forum: Bookings and Guests
Topic: Why doesn't Agoda tell us the guest's email?
Replies: 4
Views: 16454

Why doesn't Agoda tell us the guest's email?

I do want to know why Agoda doesn't fill the guest's "Email" area of the booking detail in beds24.com. I noticed this phenomenon when setting auto emails for Agoda because only emails to Agoda were not sent, the logs in Mail tab say just "Invalid Email", and Email input area is blank. (I'm refering ...
by f-plus
Sun Sep 03, 2017 11:46 pm
Forum: Bookings and Guests
Topic: How to send emails before a week, 3days or 1day from chec-in
Replies: 2
Views: 4685

Re: How to send emails before a week, 3days or 1day from chec-in

Thank you very much for your reply. I could not identify its correctness because of no emails by schedules. Sending emails looks working well (test mails sent) but I will check it again.

Your best regards,
by f-plus
Sun Sep 03, 2017 6:23 am
Forum: Bookings and Guests
Topic: How to send emails before a week, 3days or 1day from chec-in
Replies: 2
Views: 4685

How to send emails before a week, 3days or 1day from chec-in

I would like you to check my settings to set emails telling guests it is a week, 3days or 1day from check-in. I can send outgoing emails but cannot control the date and time to send emails. I set simply: * A week before Trigger Event: Check-in Trigger Time: -7 days Trigger Window: 1 day Trigger Stat...
by f-plus
Wed Aug 23, 2017 7:52 am
Forum: Bookings and Guests
Topic: Need Help to activate Auto Actions
Replies: 15
Views: 21337

Re: Need Help to activate Auto Actions

What do you mean by 'please check with your Email provider.' ? To call the Email Server and have support from them? Also I tried to check the CONFIRMATION MESSAGES section, but understand nothing from there. There are channels that won't help me with automatic messages. And all I want is only to mak...
by f-plus
Wed Aug 23, 2017 7:45 am
Forum: Bookings and Guests
Topic: Need Help to activate Auto Actions
Replies: 15
Views: 21337

Re: Need Help to activate Auto Actions

I look it up and found this Outlook.com SMTP server address: smtp-mail.outlook.com Outlook.com SMTP user name: Your full Outlook.com email address (not an alias) Outlook.com SMTP password: Your Outlook.com password Outlook.com SMTP port: 587 (you can use port 25 as an alternative) Outlook.com SMTP T...
by f-plus
Wed Aug 23, 2017 7:30 am
Forum: Bookings and Guests
Topic: Need Help to activate Auto Actions
Replies: 15
Views: 21337

Re: Need Help to activate Auto Actions

Can I have somebody to check where did I make the mistake?
by f-plus
Wed Aug 23, 2017 7:23 am
Forum: Bookings and Guests
Topic: Need Help to activate Auto Actions
Replies: 15
Views: 21337

Re: Need Help to activate Auto Actions

Tried to go to Outgoing Email and my own email server is already setup. Click the Send Test Email and this is what's written Failed to send email via outlook.com. Server replied authentication failure [SMTP: Invalid response code received from server (code: 535, response: 5.7.3 Authentication unsucc...
by f-plus
Wed Aug 23, 2017 6:54 am
Forum: Bookings and Guests
Topic: Need Help to activate Auto Actions
Replies: 15
Views: 21337

Need Help to activate Auto Actions

I tried to make some auto actions but they don't work. Not confident in English but will try to explain the situation. First, I tried to make a simple immediate reply when a booking is completed. Here are what I change in setting: Trigger Action = Auto Trigger Tab : 1. Trigger Event = after booking ...
by f-plus
Fri Jul 08, 2016 6:51 am
Forum: Channel Management
Topic: About synchronise the multiple website's calendar
Replies: 1
Views: 3454

About synchronise the multiple website's calendar

could some body please contact us with the skype or mail cause we have lots of problem of setting the channel management the mail is f-plus0201@outlook.com and the main question is that we have the account of agoda, homeaway,airbnb,and tripadvisor but the calendar just can't fit in each other. we do...